News for 'customer service'

GST rates cut: Challenges FMCG companies are facing

GST rates cut: Challenges FMCG companies are facing

Rediff.com24 Sep 2025

With lower GST rates taking effect, fast-moving consumer goods players face challenges in setting reduced prices for their products in round figures, but expect the magical price points to be restored within two months.

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

Jaguar Land Rover gets UK govt loan guarantee after cyber-attack

Rediff.com28 Sep 2025

The UK government on Sunday announced that it will support "iconic British brand" Jaguar Land Rover (JLR) with a loan guarantee of up to 1.5 billion pounds to give certainty to the Tata Motors owned carmaker's supply chain following a devastating cyber-attack. The loan will come from a commercial bank, backed by the Department for Business and Trade's (DBT) Export Development Guarantee (EDG), provided by export credit agency UK Export Finance, to be paid back over five years.

20 Million UPI AutoPay Revoked Monthly

20 Million UPI AutoPay Revoked Monthly

Rediff.com15 Sep 2025

'There is a debit execution failure which is because there is not enough money in the user's bank account.'

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

How GST Rate Cut Will Impact Sectors

How GST Rate Cut Will Impact Sectors

Rediff.com8 Sep 2025

Lower rates effectively increase disposable income, strengthen purchasing capacity, and support broader consumption growth.

LG India signals 'future-ready' push with Rs 11.6K cr IPO

LG India signals 'future-ready' push with Rs 11.6K cr IPO

Rediff.com2 Oct 2025

For LG Electronics India, the Rs 11,607 crore initial public offering (IPO) is not just a fundraising exercise. The company's senior executives describe it as a step towards becoming "future-ready", showcasing financial strength while preparing for the next phase of growth in a market they see as still underpenetrated.

How UPI, AePS, Wallets Are Changing India

How UPI, AePS, Wallets Are Changing India

Rediff.com24 Jul 2025

UPI has catapulted India into the forefront on the global digital payments landscape. Working hand in hand, the AePS payments system is making life easy for rural folks, notes Tamal Bandyopadhyay.

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

SBI sells 13.18% Yes Bank pie for Rs 8,889 cr

Rediff.com17 Sep 2025

The country's largest lender State Bank of India on Wednesday announced the completion of the divestment of about 13.18 per cent stake in Yes Bank to Sumitomo Mitsui Banking Corporation of Japan for Rs 8,888.97 crore. State Bank of India (SBI) has received Rs 8,888.97 crore from the acquirer Sumitomo Mitsui Banking Corporation (SMBC), a Japanese multinational financial services company belonging to the Sumitomo Mitsui Financial Group (SMFG), the bank said in a regulatory filing.

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

What Is Powering Mahindra's Bolero Run

What Is Powering Mahindra's Bolero Run

Rediff.com9 Oct 2025

Between January and August 2025, over 65,000 units of the Bolero were sold, making it the third-highest contributor to Mahindra's overall SUV sales. Bolero annually achieves sales of over 1 lakh units.

Car sales in fast lane in Sep on lower prices post GST rejig

Car sales in fast lane in Sep on lower prices post GST rejig

Rediff.com1 Oct 2025

Auto majors Maruti Suzuki, Tata Motors and Mahindra & Mahindra reported robust sales in September as reduced price tags owing to GST rationalisation led to record demand in the Navaratri period. The month also saw Tata Motors and Mahindra & Mahindra settling at number two and three positions, respectively in vehicle wholesales ahead of Hyundai Motor India.

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

Hyundai to make India global export hub, 2nd largest market

Hyundai to make India global export hub, 2nd largest market

Rediff.com17 Oct 2025

Lining up its 2030 strategy, Hyundai said it was targeting up to 30 per cent export contribution and over 1.5-fold rise in revenue, to cross the 1 trillion milestone in five years.

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Rediff.com29 Sep 2025

Automotive (auto) stocks have been among the best performers in the BSE 200 index in recent months. More than half of the top 15 gainers over the past one, two, and three months have come from the sector.

Will Trump Pull The Plug On Russian Oil Sanctions?

Will Trump Pull The Plug On Russian Oil Sanctions?

Rediff.com27 Oct 2025

Whether Trump will actually press ahead with the oil sanctions remains unclear, since keeping Russian oil out of the world market risks high oil prices which could boomerang on the US economy and be damaging politically for Trump, points out Ambassador M K Bhadrakumar.

RBI panel suggests a host of customer-centric initiatives for banks

RBI panel suggests a host of customer-centric initiatives for banks

Rediff.com5 Jun 2023

An RBI-appointed panel on Monday recommended hosts of customer-centric initiatives for banks, including online settlement of claims by heirs of deceased account holders, flexibility for submission of life certificates by pensioners and a centralised KYC database. The report of the Committee for Review of Customer Service Standards in RBI Regulated Entities (REs) has also suggested that the operations of accounts should not be stopped pending periodic Know Your Customer (KYC) updates. It recommended that there should be a time limit for the return of property documents to borrowers after the closure of the loan account, failing which a penalty should be imposed on the lender.

Can Private Bankers Transform Public Sector Banks?

Can Private Bankers Transform Public Sector Banks?

Rediff.com29 Oct 2025

Yes, the entry of private bankers, particularly with global experience will add value to PSBs, points out Tamal Bandyopadhyay.

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

Entry-level 5G smartphone market hots up ahead of festival season

Entry-level 5G smartphone market hots up ahead of festival season

Rediff.com19 Sep 2025

India's entry-level 5G smartphone segment, typically held to be those priced below 10,000, is set to bustle in the upcoming festival season as brands like HMD, Poco, and Lava launch their products.

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Rediff.com14 Aug 2025

Information technology (IT) services major Infosys on Wednesday announced the formation of a joint venture (JV) with Telstra, Australia's leading telecommunications and technology company. This will allow Infosys to accelerate artificial intelligence (AI)-enabled cloud and digital solutions for Australian businesses.

AI flight diverted after missile attack in Tel Aviv; suspends services

AI flight diverted after missile attack in Tel Aviv; suspends services

Rediff.com4 May 2025

An Air India flight from Delhi to Tel Aviv was diverted to Abu Dhabi on Sunday after a missile attack near the Tel Aviv airport. The airline has suspended Tel Aviv flights till May 6. The attack happened less than an hour before the Air India flight was to land at Tel Aviv. The flight landed normally in Abu Dhabi and will soon return to Delhi. Air India's operations to and from Tel Aviv will remain suspended with immediate effect till May 6.

Digital debt collection makes strides as lenders use tech to cut visits

Digital debt collection makes strides as lenders use tech to cut visits

Rediff.com4 Aug 2025

"We currently manage collections for over 98 million retail and small-business loan accounts, covering a loan book of about $250 billion," says Rishabh Goel, cofounder and chief executive officer (CEO) of Credgenics, a software-as-a-service platform for debt collection. With more than 700 million smartphone users and over 450 million UPI users, digital access is everywhere.

Explained: Trump's H1 Order Decoded

Explained: Trump's H1 Order Decoded

Rediff.com14 Oct 2025

A deep dive into Trump's new policy and what it means for Indian professionals and companies.

Govt cuts customs duty on 3 cancer drugs

Govt cuts customs duty on 3 cancer drugs

Rediff.com23 Jul 2024

The government proposes to cut custom duties on Trastuzumab Deruxtecan, Osimertinib and Durvalumab from 10 per cent to nil.

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Rediff.com22 Sep 2025

The US Citizenship and Immigration Services (USCIS) in a 'H-1B FAQ' document, released on Sunday, said that the September 19 proclamation took an "important, initial, and incremental step" to reform the H-1B visa programme to curb abuses and protect American workers.

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Rediff.com24 Aug 2025

The Delhi High Court ruled that generic and descriptive words cannot be trademarked, dismissing Yatra Online's plea to restrain Mach Conferences from using 'BookMyYatra'.

Why Hotels Are Building Branded Residences

Why Hotels Are Building Branded Residences

Rediff.com29 Aug 2025

'While the concept was introduced globally over four decades ago, branded residences have taken off now in India.'

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

Telcos seek easing of 'stringent quality of service' norms

Telcos seek easing of 'stringent quality of service' norms

Rediff.com10 Jan 2025

Continuing to push back against the stringent quality of service (QoS) norms brought in by the Telecom Regulatory Authority of India (Trai), telcos have informed the Department of Telecommunications (DoT) that collection and submission of monthly and site-to-cell-level data should be eased, officials and industry sources said. In place since October last year, the QoS norms call for data for network availability, call drop, voice packet drop rate in uplink and downlink, among other parameters, to be collected at the cell level.

India's BPO Industry Gets AI Makeover

India's BPO Industry Gets AI Makeover

Rediff.com29 May 2025

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.

'My Son Doesn't Want To Come Back To India'

'My Son Doesn't Want To Come Back To India'

Rediff.com22 Sep 2025

'Techies who did a master's there and moved to US companies look down on Indian companies who they consider as just doing body shopping.'

American Tech Caught in Trade Crossfire

American Tech Caught in Trade Crossfire

Rediff.com3 Sep 2025

'Amazon, Meta, Google, Microsoft have large operations in India and rely on smooth trade and data flows.' 'Restrictions could raise their costs, limit AI chip exports, and complicate their India strategies.'

Be Warned! AI Makes Identity Theft Easier

Be Warned! AI Makes Identity Theft Easier

Rediff.com18 Sep 2025

'The way the attacks are coming has become much stronger and much wider because of AI.'

0% GST On Health Insurance: Will You Really Benefit?

0% GST On Health Insurance: Will You Really Benefit?

Rediff.com11 Sep 2025

Reduction of GST on health insurance premium from 18% to 0% looks like a straight 18% reduction in what consumers pay. The truth, however, is...

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Rediff.com31 Aug 2025

Non-banking financial company (NBFC) Tata Capital is set to launch its much-anticipated $2 billion (Rs 17,200 crore) initial public offering (IPO) in the week beginning September 22, market sources familiar with the matter said on Sunday. The issue is expected to value the company around $11 billion, they added. Tata Capital is likely to make its stock market debut by September 30.

Valuation a key hurdle for auto stocks in short term

Valuation a key hurdle for auto stocks in short term

Rediff.com24 Sep 2025

Multiple tailwinds for the automobile sector, including a cut in goods and services tax (GST) rates, are keeping analysts bullish on auto stocks from a long-term perspective, even as they see the rally running its course in the near term.

Renting A Bank Locker? Read This

Renting A Bank Locker? Read This

Rediff.com9 Jul 2025

Customers must sign the agreement promptly to avoid disruptions. They should read it thoroughly and understand their rights and obligations.

GST 2.0: These will get cheaper from September 22

GST 2.0: These will get cheaper from September 22

Rediff.com4 Sep 2025

Some of the key names include: Maruti, M&M, Ashok Leyland, Britannia, Ultratech, JK Cement, Havells, Voltas, Amber, Metro, Trent, LemonTree, Indian Hotels, Niva Bupa, HDFC Life, IGL, Acme Solar, Suzlon, Swiggy, Delhivery, ICICI Bank, HDFC Bank, Bajaj Finance, Shriram Finance," according to a report by Motilal Oswal Financial Services.

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'